Shipping policy

Shipping Policy

This policy explains how Nova Laboratory processes and ships orders.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During high-volume periods, processing may take slightly longer; we will notify you of any significant delay.

Shipping Times & Rates

Shipping times and rates vary by destination, carrier, and product size/weight, and are calculated at checkout. Estimated delivery times are provided by our carriers and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's progress.

International Orders

For international orders, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost.

Lost or Delayed Packages

If your tracking shows an issue, or your package hasn't arrived within the expected window, contact us at support@novalablight.com and we'll help investigate with the carrier.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we'll do our best to help resolve the issue.