Refund policy

Refund Policy

We want you to be happy with your purchase from Nova Laboratory. This policy explains how returns, refunds, and exchanges work.

Returns

You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Certain items — including used electrical/lighting components, custom or made-to-order products, and clearance items — are not eligible for return unless defective.

How to Start a Return

Contact us at support@novalablight.com with your order number and reason for return. We will provide return instructions and, if applicable, a return shipping address.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item arrived defective or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement, repair, or full refund at no additional cost to you.